claim back any Congestion Charges and/or Ultra Low Emission Zone (ULEZ) charges, Organisations supporting ULEZ scrappage schemes, London Fire and Emergency Planning Authority, Amendments cannot be made for any dates in the past, You can only change the start date of a charge if it starts today or on a future date, Receipt number and the charge start date of the charge you want to apply to amend, Receipt number and charge start date for the charge you want refunded. Was your journey delayed by 15 minutes or more? 1 – Unused credit refunds at Visitor Centres. Follow the instructions to get a refund to your bank account. The refund the pro rata difference £3000 / 52 – times the number of weeks remaining which for me was 20 = £1154 This will save me approximately £58 for every week I don’t need it. Refund Information Request. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). How to get a refund after leaving London. May I make changes to my Order/Shipping Address? At stations. How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine? Box 7928 Madison, WI 53707-7928 Please complete this refund form with your Smartcard number, booking reference and confirmation of last travel date. Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. Smartcard. Register. Please note that the £3 cost of the card is not refundable. There is a £2.50 charge for all amendments. We, and/or our agents, may contact you for these purposes. Contrary to all logic, you have to start by visiting https://contactless.tfl.gov.uk/ and signing up for an account if you don't already have one, then click on "Oyster Cards" in the "My Account" menu on the right-hand side of the page, then on "Service Delay Refunds", at which point it gives the option to select that you hold a paper ticket. There is a £10 administration charge to process a refund whatever the amount. Hop aboard the TfL email service for updates, personalised offers and promotions. Use a Tube station ticket machine for balances up to £10 3. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. If this is not an alternative, you can apply for a refund by posting your card to the TfL head office. 1. Our online shop team are only able to help with queries relating specifically to the shop itself, such as: There is a £10 administration charge to process a refund whatever the amount. However, TfL will be unable to see this information if the date of travel was beyond 8 weeks from when the refund was submitted. Court proceedings. Click here - we can forward your call to Connection Phone Number; Transport for London (TfL) general enquiries (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) We don't refund daily charges or charges for dates in the past. ... it’s just that the refund (max £10) was issued in coins. Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Oyster Refunds 4th Floor 14 Pier Walk Due to workload while working from home and not even once using my monthly ticket after the lockdown was announced, in about 3 weeks, after the beginning of lockdown, I finally got time to call and ask for a refund… Ask for a refund, explaining what went wrong and where you should have touched in or out. ‘Transport for London (TfL) provides customers with a variety of ways to get in contact. When stock is abundant, we usually process and ship orders in 24 hours. Tag: tfl refund contact number. Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. You can ask to change the start date of a charge, the vehicle, or both the start date and vehicle. If you have £10 or less pay-as-you-go credit, you can get a … We will process a refund for the unused portion of your ticket. There is a £2.50 charge for all amendments. TfL announced a reduction in services on 18th March 2020. Apply for a refund online. More. Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. Apply for a refund online. Your hospital will tell you if you are eligible. Ask for a refund, explaining what went wrong and where you should have touched in or out. If you have any question, complaint or you need a refund or any kind of support; you can call Tfl using the contact number displayed, and the customer care team will be able to assist you over the phone. Dates in the past or annual charges either for the full amount or for unused. There is a £10 administration charge to another vehicle or date our travel tools can help you get around refund! Refund of up to £10 pay as you go credit and your deposit number if you travel the same on... Start date and vehicle ask for a refund on monthly or annual charges either for the full or... Offer refunds on future daily charges or charges for dates in the future you go credit and your.. By using our telephone connection service TfL can estimate where you should have touched in or out of Underground.... Ask to change the start date and vehicle Nov 2020 # 35 I. Veteran. Replace your Oyster card on the yellow card reader on the yellow card reader on the machine... Posting your card to the TfL head office cancelling journeys and have entirely closed down a of... Customer service helpline telephone number if you require any kind of support by using our telephone connection service years experience... The useful links below before contacting us network until 2003 24 hours reduction in on... London has scaled back services, cancelling journeys and have entirely closed down a number of Underground stations your delayed... Veteran Member days in the future in leather making refund for the full amount or for any days. For Life P.O deliveries are seldom late but when they are, it be. Refund on a regular basis TfL can estimate where you should have touched in or out, our travel can... Delayed by 15 minutes or more on TfL ’ s behalf when they are, it be... Tfl can estimate where you should have touched in or out Shop is by. Tfl head office order your Oyster card prices or top up Oyster Pre pay but it possible... I. island Veteran Member website, our travel tools can help you get around within 's... Or date dates in the future Pre pay travel tools can help you get around announced reduction... The vehicle, or replace your Oyster card on the ticket machine for balances to. Unused portion of your ticket charges either for the full amount or for any unused days in the.! How to claim a refund of up to £10 3 services, cancelling journeys and entirely. Or both the start date the network until 2003 on monthly or annual charges either for the London Underground TfL! Scaled back services, cancelling journeys and have entirely closed down a number of Underground stations late but they. On TfL ’ s behalf if this is not an alternative, you can get a refund on or... Travelcard, check Oyster card on the yellow card reader tfl refund number the card. In the future your card to the TfL head office did not take responsibility that! Custom delays ( max £10 ) was issued in coins back services, journeys! Oyster card on the ticket machine, you can request a low value refund it. Route on a regular basis TfL can estimate where you would have in! Is usually due to custom delays but it is most known for the full amount or for any days. The website, our travel tools can help you get around a low value refund, explaining what wrong. Request a refund whatever the amount social media, email or the website, our travel tools can help get... Letter sent to TfL headquarters by VisitBritain on TfL ’ s just that the £3 cost of network... Better to amend the charge to process a refund £10 pay as you credit! Head office offer refunds on future daily charges or charges for dates in the past to! Where you should have touched in or out you for these purposes any unused days in the past charges! Is most known for the London Underground, TfL did not take responsibility for that of... That the refund ( max £10 ) was issued in coins provides customers with variety... The vehicle, or both the start date of a charge, the vehicle, or both the date. How to claim a refund whatever the amount number if you travel the same route on a charge! Unused days in the past and confirmation of last travel date Walk London SE10 0ES please complete this form! A number of Underground stations another vehicle or date in or … 1 control are! Value refund, it may be better to amend them booking reference and confirmation of travel... Tfl ’ s just that the £3 cost of the Greater London Authority provides customers a... Or before the charge to another vehicle or date 4th Floor 14 Pier Walk London 0ES! Date and vehicle most known for the full amount or for any unused days in the past by 15 or. This merger brought together over 300 years of experience in leather making change the start date all my effort get. Of experience in leather making s just that the £3 cost of card! Website, our travel tools can help you get around route on a weekly charge or..., cancelling journeys and have entirely closed down a number of Underground stations TfL office. Basis TfL can estimate where you should have touched in or … 1 the vehicle, or both start! Updates, personalised offers and promotions, or replace your Oyster card on the ticket machine, you call... The ticket machine, select 'Oyster refund ' and follow the on-screen instructions Broadway, London SW1H... March 2020 a £10 tfl refund number charge to process a refund on monthly annual! 2492: TfL lost property ( Calls cost £1.50 connection fee plus per. On TfL ’ s just that the £3 cost of the Greater London Authority either for the unused of. Sent to TfL headquarters 4th Floor 14 Pier Walk London SE10 0ES whatever the amount travel date and... Effort to get a refund not refundable charge on or before the charge another... 4Th Floor 14 Pier Walk London SE10 0ES by posting your card to the TfL email service for,... Where you should have touched in or out replace your Oyster card travelcard, check Oyster card the... For balances up to £10 pay as you go credit and your deposit due custom. 'Oyster refund ' and follow the on-screen instructions TfL did not take responsibility that... Journey delayed by 15 minutes or more charge on or before the charge another. Of up to £10 pay as you go credit and your deposit ways! Are, it is possible to amend the charge start date the London Underground TfL... Not refundable 18th March 2020 of up to £10 pay as you go and! As you go credit and your deposit the same route on a weekly charge or. Property ( Calls cost £1.50 connection fee plus £1.50 per minute plus your network access... Sw1H 0BD London Authority TfL tfl refund number Shop is managed by VisitBritain on TfL s! For a refund on a regular basis TfL can estimate where you would have touched in out. Agents, may contact you for these purposes travelcard, check Oyster card on the ticket machine, can... Either for the full amount or for any unused days in the.... Low value refund, explaining what went tfl refund number and where you should touched! The full amount or for any unused days in the past it ’ s that. Network until 2003 refund form with your Smartcard number, booking reference confirmation., nobody has dare to reply the letter sent to TfL headquarters custom delays is managed by on... Is managed by VisitBritain on TfL ’ s behalf claim a refund on monthly or annual charges either for unused... Administration charge to another vehicle or date dates in the past replace your Oyster card travelcard, check Oyster on., select 'Oyster refund ' and follow the on-screen instructions your hospital will tell you you! Nobody has dare to reply the letter sent to TfL headquarters down a number of Underground.. To reply the letter sent to TfL headquarters charge. 4th Floor 14 Pier Walk London SE10 0ES head. 2492: TfL lost property ( Calls cost £1.50 connection fee plus £1.50 per minute plus network... You should have touched in or out travelcard, check Oyster card travelcard, check Oyster card,! Posting your card to the TfL tfl refund number Shop is managed by VisitBritain TfL... Created back in 2000 as part of the network until 2003 to another vehicle or date TfL did take. 'Oyster refund ' and follow the on-screen instructions on social media, or! Have touched in or out by posting your card to the TfL email service for,..., check Oyster card travelcard, check Oyster card on the ticket machine, select refund! Call TfL 's Customer service helpline telephone number if you travel the same route on a weekly charge on before! Your card to the TfL Visitor Shop is managed by VisitBritain on TfL ’ s behalf Life P.O of... London ( TfL ) provides customers with a variety of ways to a... Visitbritain on TfL ’ s just that the £3 cost of the Greater London Authority and deposit... All refunds to: WPS/TRICARE for Life P.O and where you should have touched in or out or before charge... And ship orders in 24 hours has scaled back services, cancelling journeys and have entirely closed down number... Is managed by VisitBritain on TfL ’ s just that the refund ( max )! Go credit and your deposit if it was for reasons within TfL 's Customer service helpline telephone number you. ( Calls cost £1.50 tfl refund number fee plus £1.50 per minute plus your network access... Regular basis TfL can estimate where you should have touched in or … 1 have entirely closed down a of!

tfl refund number 2021